ARRIS Consumer Care

mAX W11: Locating the Serial Number

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Information

Article Number	000023767

Title	mAX W11: Locating the Serial Number

URL Name	mAX-W11-Locating-the-Serial-Number

Summary	mAX W11: Locating the Serial Number

Validation Status	Validated

Keywords

W11, W21, W122, app, iOS, Android, warranty, serial number, address, label, bottom, sticker, app, ios, android, max, surfboard, central

Question

Where can I locate the serial number for my mAX W11?

Answer

The serial number can be located on the bottom white sticker of the device and in the SURFboard Central app. This document includes the following sections:

Locate the Serial Number on the Back White Sticker
Locate the Serial Number in the SURFboard Central App

Locate the Serial Number on the Back White Sticker

The serial number can be located on a white sticker on the back of the device labeled as S/N.

User-added image

Locate the Serial Number in the SURFboard Central App

Tap the My Network icon on the bottom of the screen.
Tap the mAX W11 icon.

NOTE: The main mAX Router is in the middle and the Satellites will be on the left or right side.
Scroll down and tap the Details + button to expand the card. The serial number is displayed under the Serial No. field.

NOTE: Repeat steps 2 - 3 to locate the serial number for additional mAX devices.