ARRIS Consumer Care

mAX W11: Reboot Satellite Extender

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Information

Article Number	000024254

Title	mAX W11: Reboot Satellite Extender

URL Name	mAX-W11-Reboot-Satellite-Extender

Summary	mAX W11: Reboot Satellite Extender

Validation Status	Validated

Keywords

w11, W122, app, mAX, surfboard, central, iOS, Android, reboot, restart, power cycle

Question

How do I power cycle my mAX W11?

Answer

In some cases, the mAX W11 may need to be power cycled to regain functionality. This can be accomplished by using the Restart Satellite button in the SURFboard Central app. This document describes how to power cycle the mAX W11.

Power Cycle mAX W11

Tap the My Network icon on the bottom of the screen.
Tap the mAX W11 icon.

NOTE: The main mAX Router is in the middle and the Satellites will be on the left or right side.
Scroll down and tap the Restart Satellite button.
On the Reboot your router? pop-up box, tap the Restart Satellite button.

CAUTION: When the mAX W11 is power cycled, Wi-Fi clients in the network will lose wireless connection and reconnect when the extender is back online.
The mAX W11 screen will return. Allow 2 - 3 minutes for the mAX W11 to be online.

NOTE: Repeat steps 2 - 4 to reboot the Satellite(s).