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mAX W21: LED Light Status

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Information

Article Number	000023752

Title	mAX W21: LED Light Status

URL Name	mAX-W21-LED-Light-Status

Summary	mAX W21: LED Light Status

Validation Status	Validated

Keywords

mAX, LED, status, troubleshooting, W21, router, setup, blue, red, amber, green, white, errors, Ethernet, port

Question

What does the LED light indicate on my mAX W21 router?

Answer

This document describes the function of the LED ring and bottom panel LED lights on the mAX W21 router.

LED Ring

LED Behavior	Action
Solid amber	Booting
Solid white	Booting successful
Rapid alternating green and white (~1 sec increments)	Attempting to pair with mobile app via Wi-Fi during onboarding
Slowly alternating green and white (3 sec increments)	Paired with mobile app via Wi-Fi during on-boarding
Slowly alternating blue an red (3 sec increments)	Paired with mobile app via Wi-Fi during on-boarding and WAN down
Solid blue	"Normal" state; on-boarding complete; connected to the Internet; latest firmware installed mAX good WAN connection state
Rapid alternating blue and amber (~1 sec increments)	Downloading software in the background
Solid red	mAX disconnected WAN connection state

Bottom Panel

User-added image

Name	LED	Description
LAN Ethernet Port	Green: LED indicates a GigE data connection is made	For Ethernet device connections (i.e., TV, game console, PC, etc).
WAN Ethernet Port	Green: LED indicates a GigE data connection is made	For connection to your cable/DSL modem/gateway or fiber ONT device.

Chat Answer	http://arris.force.com/consumers/articles/knowledge/mAX-W21-LED-Light-Status

Record Type	General FAQs

mAX W21: Fiber Internet Setup

mAX W21: U-Verse Internet Setup

mAX W21: DSL Internet Setup

mAX W21: Cable Modem Internet Setup

mAX W21: Wi-Fi Cable Modem Internet Setup

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