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mAX W30/W31: Add Additional mAX Satellite

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Article Number000023858
TitlemAX W30/W31: Add Additional mAX Satellite
URL NamemAX-W30-W31-Add-Additional-mAX-Satellite
SummarymAX W30/W31: Add Additional mAX Satellite
Validation StatusValidated
Keywords
mAX,central, router, Pro, Plus, W30, W31, satellite, extender, add, onboarding, setup, troubleshooting, mobile app, iOS, Android
Question
How do I add a mAX Satellite to the network?
Answer
Create a Mesh network by adding up to two mAX Satellites to expand the wireless coverage.  Each Satellite covers an area up to 3,000 sq. ft.  A Satellite can be added immediately after the main router successfully onboarded or at a later time. 

The wired backhaul connection is supported after the Satellite is onboarded successfully over Wi-Fi connection.  This document contains the following sections:

Add mAX Satellite(s)
  1. Tap the My Network icon on the bottom of the screen.

    Right click on the image to save it to your computer.
     
  2. Tap either one of the unfilled + mAX Router icon.

    User-added image
     
  3. Tap the Next button to start onboarding the Satellite unit.

    Right click on the image to save it to your computer.
     
  4. Unpack the Satellite unit and tap the Next button after taking all items out of the box.

    Right click on the image to save it to your computer.
     
  5. Tap the Continue button to begin reviewing the placement tips.

    Right click on the image to save it to your computer.
     
  6. Placement tip # 1: Place the main Router and Satellite on different floors.  Tap the Next button.  

    Right click on the image to save it to your computer.
     
  7. Placement tip #2: Place the main Router and Satellites at least 10 - 30 feet apart.  Tap the Next button. 

    Right click on the image to save it to your computer.
     
  8. Placement tip #3: Place the mAX in an open and elevated spot.  Avoid placing next to large appliances.  Tap the Next button.

    Right click on the image to save it to your computer.
     
  9. Placement tip #4: Place the Satellite in a central location and keep it in a spot that's in the vicinity of majority of the client devices so that Satellite has a good line of site of the devices.  Tap the Next button.

    Right click on the image to save it to your computer.
     
  10. Plug the mAX Satellite into a power outlet using the provided power supply.  Tap Next button, when the mAX is power on.

    Right click on the image to save it to your computer.
     
  11. The Smartphone being used for onboarding will connect to the Satellite.

    Right click on the image to save it to your computer.
     
  12. The Satellite is now successfully connected.  Tap the Next button.

    Right click on the image to save it to your computer.
     
  13. The Satellite is looking for an active mAX Router to establish connection.

    Right click on the image to save it to your computer.
     
  14. The mAX Satellite will begin connecting to the Internet.

    Right click on the image to save it to your computer.
     
  15. The Satellite has successfully connected to the Internet.  Tap the Next button.

    Right click on the image to save it to your computer.
     
  16. The Satellite will begin checking for Firmware updates.

    Right click on the image to save it to your computer.
     
  17. New firmware is found and downloading.

    Right click on the image to save it to your computer.
     
  18. The Satellite firmware is up to date.  Tap the Next button.

    Right click on the image to save it to your computer.
     
  19. The mAX Satellite will being registering onto the cloud server, this is to keep the device up to date.

    Right click on the image to save it to your computer.
     
  20. The mAX Satellite is finalizing the setup.

    Right click on the image to save it to your computer.
     
  21. The Satellite has been successfully configured.  Tap the Continue button.

    Right click on the image to save it to your computer.
     
  22. The Satellite Extender will now be shown on the My Network screen.

    Right click on the image to save it to your computer.
     
  23. Repeat steps 2 through 21 to add a final mAX Satellite.


Wired Backhaul Connection
The wired backhaul connection is supported after the Satellite is onboarded successfully over Wi-Fi connection.  The Satellite must be onboarded first over the Wi-Fi connection, then connect an Ethernet cable to any Ethernet port on the Satellite and the other end of the Ethernet cable to a LAN Ethernet port of the main mAX router. 
 
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