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Knowledge: mAX W30/W31: LED Light Status
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mAX W30/W31: LED Light Status
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Article Number
000024248
Title
mAX W30/W31: LED Light Status
URL Name
mAX-W30-W31-LED-Light-Status
Summary
mAX W30/W31: LED Light Status
Validation Status
Validated
Keywords
mAX, LED, status, troubleshooting, W31, W30, router, setup, blue, red, errors
Question
What do the LED light indicate on my W30/W31 mAX Router?
Answer
The document describes the LED ring and bottom panel LED lights on the mAX W30/W31 routers.
LED Ring
LED Behavior
Action
Solid
amber
Booting
Solid
white
Boot Successful
Rapidly alternating
blue
and
white
(~1 sec)
Attempting to pair with Mobile App via Bluetooth during on-boarding
Slowly alternating
blue
and
white
(3 secs)
Paired with Mobile App via Bluetooth during on-boarding
Slowly alternating
blue
and
red
(3 secs)
Paired with Mobile App via Bluetooth during on-boarding and WAN down
Solid
blue
"Normal" state; on-boarding complete; connected to Internet; latest firmware installed; connection greater than 1 Gbps
Rapidly alternating
blue
and
amber
(~1 sec)
Downloading software in background
Solid
red
No WAN or BH connection for more than 30 seconds
Solid
blue
mAX router good WAN connection state
Solid
red
mAX router disconnected WAN connection state
Solid
blue
mAX satellite Wi-Fi strength good; greater than 1 Gbps
Solid
purple
mAX satellite Wi-Fi strength weak; less than 1 Gbps
Solid
red
mAX satellite Wi-Fi strength bad; disconnected
Bottom Panel
Name
LED
Description
LAN Ethernet Port
Green
: LED indicates a GigE data connection is made
For Ethernet device connections (i.e., TV, game console, PC, etc).
WAN Ethernet Port
Green
: LED indicates a GigE data connection is made
For connection to your cable/DSL modem/gateway or fiber ONT device.
LAC Ethernet Port
Green
: LED indicates a GigE data connection is made
For connection to modems that support greater than 1 Gbps service.
Chat Answer
http://arris.force.com/consumers/articles/knowledge/mAX-W30-W31-LED-Light-Status
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