ARRIS Consumer Care

SBG8300: Locating the Serial Number

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Information

Article Number	000024141

Title	SBG8300: Locating the Serial Number

URL Name	SBG8300-Locating-the-Serial-Number

Summary	SBG8300: Locating the Serial Number

Validation Status	Validated

Keywords

warranty, serial number, GUI, address, web manager

Question

Where can I locate the serial number for my SBG8300 Gateway?

Answer

The serial number can be located on the bottom panel of the unit and in the Web Manager of the SBG8300. This document includes the following sections:

To Locate the Serial Number on the Bottom Panel
To Locate the Serial Number in the Web Manager

To Locate the Serial Number on the Bottom Panel

The serial number can be located on the bottom white sticker of the device labeled as S/N.

User-added image

To Locate the Serial Number in the Web Manager

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is begin redirected to a more secure connection, click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to by-pass the alert screen, refer to article # 18181 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article # 17969 - SBG8300: Web Manager First Time Login.
Enter admin in the Username field and enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password. Log into the Web Manager with the email and password used when setting up the SURFboard Manager app with the SBG8300.
Click the Login button. The Gateway > Summary page will appear.
On the left-hand menu, click on Hardware then click on System Hardware sub-menu link. The Gateway > Hardware > System Hardware page will appear.
On the System Hardware section, the serial number is highlighted in the green box.