ARRIS Consumer Care

SURFBoard Manager (Android): Firmware Version

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Information

Article Number	000024877

Title	SURFBoard Manager (Android): Firmware Version

URL Name	SURFBoard-Manager-Android-Firmware-Version

Summary	SURFBoard Manager (Android): Firmware Version

Validation Status	Ready for Review

Keywords

firmware, version, software, update

Question

How do I check the firmware version of my ARRIS Wi-Fi product using the SURFboard Manager app?

Answer

At times it may be necessary to check the firmware version of the ARRIS Wi-Fi product. The firmware version of supported products can be viewed using the SURFboard Manager app. This document provides steps on how to check the firmware version.

Check Firmware Version

Tap the SURFboard icon. The Login screen will appear.
On the Login screen, enter admin in the Username field and password in the Password field.

NOTE: If the default login credentials were previously changed please enter custom credentials. If the customized login credentials are forgotten a factory reset must be performed by pressing the reset button for more than 10 seconds on the SURFboard Wi-Fi product. This will reset all customized settings back to the original factory default settings .
Tap the Login button. The ARRIS home screen will appear.
Tap the Menu icon on the top-left corner. The sliding menu will appear.
Tap the Settings link. The Settings screen will appear.
Under Current Firmware Version the current version will be displayed.
On supported SBR and SBX models, the Check for Updates button will be displayed. Tap the Check for Updates button to see if a newer version of firmware is available.
The SURFboard prompt will display if a newer version is available. Tap the OK button to clear the prompt.