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mAX W21: Add Additional mAX Satellite

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Article Number	000023906

Title	mAX W21: Add Additional mAX Satellite

URL Name	mAX-W21-Add-Additional-mAX-Satellite

Summary	mAX W21: Add Additional mAX Satellite

Validation Status	Validated

Keywords

mAX, central, router, Pro, Plus, W21, satellite, extender, add, onboarding, setup, troubleshooting, mobile app, iOS, Android

Question

How do I add a mAX Satellite to the network?

Answer

Create a Mesh network by adding up to two mAX Satellites to expand the wireless coverage. Each Satellite covers an area up to 2750 sq. ft. A Satellite can be added immediately after the main router successfully onboarded or at a later time.

The wired backhaul connection is supported after the Satellite is onboarded successfully over Wi-Fi connection. This document contains the following sections:

Add mAX Satellite(s)
Wired Backhaul Connection

Add mAX Satellite(s)

Tap the My Network icon on the bottom of the screen.
Tap either one of the unfilled + mAX Router icon.
Tap the Install Now button.
Tap the box for W121/W21, then tap the Next button.
Tap the Next button to start onboarding the Satellite unit.
Unpack the Satellite unit and tap the Next button after taking all items out of the box.
Tap the Continue button to begin reviewing the placement tips.
Placement tip # 1: Place the main Router and Satellite on different floors. Tap the Next button.
Placement tip #2: Place the main Router and Satellites at least 10 - 30 feet apart. Tap the Next button.
Placement tip #3: Place the mAX in an open and elevated spot. Avoid placing next to large appliances. Tap the Next button.
Placement tip #4: Place the Satellite in a central location and keep it in a spot that's in the vicinity of majority of the client devices so that Satellite has a good line of site of the devices. Tap the Continue button.
Plug the mAX Satellite into a power outlet using the provided power supply. Tap Next button, when the mAX is power on.
Tap the Next button to connect to a Wi-Fi network without Internet access.
The Smartphone being used for onboarding will connect to the Satellite.
Tap the Join button.

NOTE: Android devices will automatically connect to the Wi-Fi network.
The Satellite is now successfully connected. Tap the Next button.
The Satellite is connecting to the mAX Router network.
Tap the Join button.

NOTE: Android devices will automatically connect to the Wi-Fi network.
The Satellite is connecting to the network.
The mAX Satellite will being registering onto the cloud server, this is to keep the device up to date.
Tap the Next button, the Satellite will begin checking for Firmware updates.
Tap the OK button.

NOTE: The Wi-Fi network connection may be disconnected during this time. Please reconnect to the Wi-Fi network through settings if not connected.
The network is being optimized, please allow up to 15 minutes for this process, certain network configurations will be unavailable during this time.
The Satellite Extender will now be shown in the My Network section.
Repeat steps 1 through 23 to add the final mAX Satellite.

Wired Backhaul Connection
The wired backhaul connection is supported after the Satellite is onboarded successfully over Wi-Fi connection. The Satellite must be onboarded first over the Wi-Fi connection, then connect an Ethernet cable to any Ethernet port on the Satellite and the other end of the Ethernet cable to a LAN Ethernet port of the main mAX router.

Chat Answer	http://arris.force.com/consumers/articles/knowledge/mAX-W21-Add-Additional-mAX-Satellite

Record Type	General FAQs

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