ARRIS Consumer Care

G18/G20: Retrieve Wi-Fi Password

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Information

Article Number	000023502

Title	G18/G20: Retrieve Wi-Fi Password

URL Name	G18-G20-Retrieve-Wi-Fi-Password

Summary	G18/G20: Retrieve Wi-Fi Password

Validation Status	Not Validated

Keywords

G18, G20, WPA-PSK, wireless, key, wireless network key, passcode, pass code, password, wpa, ipad, smart phones, Wi-Fi

Question

Where is the Wi-Fi name and password located on my G18/G20 gateway?

Answer

The G18/G20 default Wi-Fi credentials, wireless name, and password are listed on the bottom label of the device. The Wi-Fi network name (SSID) is unique and identifies the wireless network. The Wi-Fi password (also known as the wireless security key, encryption key, or passphrase) is the same on the 2.4 GHz and 5 GHz networks. The Wi-Fi clients (such as smartphones and laptops) will connect to the respective SSID of each Wi-Fi network using the wireless password. The default Wi-Fi name and password can be found in the Web Manager or on the label located at the bottom of the device. The custom Wi-Fi name and password can be retrieved by logging into the Web Manager of the G18/G20.

This document contains the following sections:

Retrieve the Default Wi-Fi Name and Password on the Label
Retrieve the Wi-Fi Name and Password in the Web Manager

Retrieve the Default Wi-Fi Name and Password on the Label

Turn the G18/G20 over with the bottom facing up to view the label.
Locate the Wi-Fi name next to 2.4GHz SSID and 5GHz SSID and the Wi-Fi password for Wi-Fi Security Key.

Retrieve the Wi-Fi Name and Password in the Web Manager

Launch a web browser, such as Internet Explorer, Firefox, or Safari. Enter http://192.168.0.1 into the address box, and press the Enter key. The https:// Redirect page will appear.
The SURFboard Web Manager is redirecting to a more secure connection. Click the Proceed button to continue. The Gateway > Login page will appear.
A security or private risk alert may appear on the web browser advising users to proceed with caution when accessing the Web Manager. There is no risk in proceeding to the Web Manager. For instructions to bypass the alert screen, refer to article 24206 - Alert Message for Web Manager Access.

NOTE: The Home Network Wizard will appear if this is the first time accessing the Web Manager. For assistance with the wizard, refer to article 23469 - G18/G20: Web Manager First Time Login.
The Username field has the word admin populated. Enter the custom password in the Password field.

NOTE: If the Login page prompts for email address and password, retrieve the email address and password in the app to sign in. For detailed instructions in the app, refer to article 23467 - SURFboard Central: Web Manager Access.
Click the Login button. The Gateway > Summary page will appear.
Under the Primary Home section, click the Show button for the 2.4 GHz SSID or 5GHz SSID to display the Password.