ARRIS Consumer Care

mAX W11: Locating the MAC Address

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Information

Article Number	000023774

Title	mAX W11: Locating the MAC Address

URL Name	mAX-W11-Locating-the-MAC-Address

Summary	mAX W11: Locating the MAC Address

Validation Status	Validated

Keywords

W11, W21, W122, Extender, satellite app, iOS, Android, mac address, identification, physical address, PHY, central

Question

Where can I locate the MAC Address on my mAX W11?

Answer

The MAC Address can be located on the bottom white sticker of the device and in the SURFboard Central app. This document contains the following sections:

Locate the MAC Address on the Back White Sticker
Locate the MAC Address in the SURFboard Central App

Locate the MAC Address on the Back White Sticker

The MAC Address can be located on a white sticker on the back of the device labeled as WAN MAC ID.

User-added image

Locate the MAC Address in the SURFboard Central App

Tap the My Network icon on the bottom of the screen.
Tap the mAX W11 icon.

NOTE: The main mAX Router is in the middle and the Satellites will be on the left or right side.
Scroll down and tap the Details + button to expand the card. The MAC address is displayed under the MAC Address field.

NOTE: Repeat steps 2 - 3 to locate the MAC address for additional mAX devices.