ARRIS Warranty & Support Services
We offer free technical support for the duration of your warranty. Warranty varies by model number. Your warranty status will be verified prior to obtaining support. To check the warranty status of your product please click here.
You can obtain free technical support regardless of warranty status by accessing ANA, our virtual assistant and by visiting our forum at community.surfboard.com.
You can also access our user guides and FAQs for your product by selecting the appropriate product line listed to the left panel of this page.
Product Purchases Through a Marketplace and Unauthorized Resellers
Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty and Support. If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty and support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support and support services.
Marketplaces offer products from re-sellers who may not be authorized to sell ARRIS products. ARRIS products purchased from non-authorized re-sellers through a marketplace may not qualify for a warranty replacement or support by ARRIS. Please ensure that you review the seller’s return and exchange policy prior to your purchase as the product will need to be exchanged by the seller.
ARRIS ASSIST™ PREMIUM SUPPORT
ARRIS Assist™ Premium Technical Support makes it easy to maintain your home network and the devices connected to it. In addition to networking equipment such as modems and routers, ARRIS Assist also covers things like PCs, tablets, laptops, security cameras and more! No need to wait for repair experts to arrive at your home. ARRIS Assist’s 24-hour technical support gives your complete peace-of-mind.Click here to find out more information.
NO WARRANTY? NO PROBLEM!
Slow Internet speeds, lost Internet connection, intermittent or poor wireless range? You can rely on ARRIS. We provide real-time, one-on-one out of warranty phone support starting at $39.99.