ARRIS Warranty & Support Services

We offer free technical support for the duration of your warranty. Warranty varies by model number. Your warranty status will be verified prior to obtaining support. To check the warranty status of your product please click here.

Product Purchases Through a Marketplace and Unauthorized Resellers

Only those products purchased directly from an authorized ARRIS consumer retail store are eligible for ARRIS Consumer Warranty and Support. If you did NOT purchase your ARRIS branded product from a retail store, please contact your Cable Operator directly for warranty and support. Products purchased from non-authorized resellers (including websites) are not eligible for ARRIS warranty support and support services.

Marketplaces offer products from re-sellers who may not be authorized to sell ARRIS products. ARRIS products purchased from non-authorized re-sellers through a marketplace may not qualify for a warranty replacement or support by ARRIS. Please ensure that you review the seller’s return and exchange policy prior to your purchase as the product will need to be exchanged by the seller.

Helpful tip: Did you know most issues can be resolved by a power cycle? Simply remove the power cord for 10 seconds from the outlet and plug it back in.

Notice to Consumers: Beware of Fake Tech Support Scammers

ARRIS is aware of a new Internet phishing scam in the form of imposter posts to social media sites like Facebook directing customers to fraudulent phone numbers for ARRIS customer support. Please use one of the support channels offered on this site to obtain technical support for your ARRIS SURFboard product.

We offer free technical support for the duration of your warranty. Warranty varies by model number. Your warranty status will be verified prior to obtaining support. To check the warranty status of your product please click on button below